We, ClearLine Mobile made SMS our business. We have taken the concept of a simple SMS into the next level, utilizing it as one of Marketing’s strongest hidden tool; sending information instantly and effectively. Hence, we oppose those who send unsolicited messages (spamming). We respect peoples’ privacy and therefore understand the severity of spamming.
ClearLine allows our users to send email and/or SMS to their opted-in subscribers, clients or prospects who have provided their email address or cell phone number to be used for such communication. Stated in our Terms of Usage/Service Agreement, ClearLine will not allow our users to send unsolicited email or SMS (Spamming).
Users of ClearLine Mobile are to abide and warrant that they will use the Services only in compliance with the Agreement, the federal CAN-SPAM Act of 2003 and all other applicable laws, including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation. This includes all applicable best practices as set forth by the Mobile Marketing Association (www.mmaglobal.com).
If the service to conducts requires telemarketing activities, user must warrant to ClearLine that user will take all required actions necessary to comply with applicable state and federal DO NOT CALL and TELEMARKETING registration statutes and regulations, and user will not use the Service in a manner which will result in a violation of any laws or regulation respecting such Service, including but not limited to the federal Telephone Consumer protection Act, 27 U.S.C. § 227, et seq.
Clients may use ClearLine Mobile only for “opt-in” lists, lists in which the recipient has voluntarily signed up to be on your list and has not requested to be unsubscribed. Any messages sent to recipients who did not request to be enlists, whether purchased or otherwise obtained without the recipients consent, will be deemed as “Spam” and may result in termination of the account without refund and legal action, including the pursuit of damages, against user for violating ClearLine’s “No Spam” policy. Users also agree to abide by and display an Anti-Spam Policy or link to an Anti-Spam Policy on your list signup page. User must either 1) use the Anti-Spam Policy provided by ClearLine Mobile or 2) use an Anti-Spam Policy that contains the same provisions as the Anti-Spam Policy that is provided by ClearLine Mobile. Any violation of this Anti-Spam Policy may result in termination of the account without refund and legal action against the user. User must agree to indemnify and hold ClearLine Mobile harmless from any damages and claims arising from any violation of this policy. ClearLine Mobile is compliant with the CAN-SPAM laws http://www.spamlaws.com/federal/108s877.html) and the Mobile Marketing Association best practices and enforces such practices for all of its clients. The company also works closely with the major anti-spam organizations such as Mail Abuse Prevention System (MAPS), SpamCop, Spamhaus, and Spam Prevention Early Warning System (SPEWS) to ensure that all of its clients/users are not in violation of spamming policies. User must understand that Emails that sent through the Service may generate abuse complaints from recipients. As a matter of privacy, ClearLine Mobile does not have to share with clients the email addresses, instant message handle, phone numbers, and pager numbers or fax numbers of those who complain about your campaigns
Clients /Users are responsible for ensuring that all campaigns do not generate a number of abuse complaints in excess of industry norms, which may result in termination of services on clients’ behalf. ClearLine Mobile, in its sole discretion, shall determine whether clients’ level of abuse complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this Agreement. In the event that usage of the Service resulted in being listed on SpamCop or any other anti-spam organization, ClearLine Mobile reserves the right to require that you utilize a “double opt in” service which will require newly added users to verify their assent to receiving your communications after they have been added to your database(s).
If a customer gets blocked, ClearLine Mobile may charge $10 per incident for the service, unless the block was the fault of ClearLine Mobile. If your account is flagged as being a potential spammer, ClearLine Mobile will generally take the following steps:
- Spam complaint received – Based on the severity (such as a spam trap) as well as volume of complaints, we will assess the situation and notify the client as to the violations.
- Account is temporarily suspended to give us time to properly investigate the claims.
- If the block is due to numerous spam complaints, the client will have to wait until the threshold goes down before sending more mailings.
How to opt-out
If you feel you have been spammed, we suggest please take the following actions:
If you receive an unwanted/unsubscribed SMS from our service, simply reply STOP and you will be moved to the “no-contact” list of all of our customers. You may also reply with HELP in the body to receive a list of other options to stop or reactivate your cell phone in our system.
Please be assured that you will be removed from their list. If you have any other questions, please feel free to contact our office for further assistance.
ClearLine Mobile Do Not Call Policy
This policy was last updated on October 15, 2014
The ClearLine Mobile and its subsidiaries (collectively Pacific Coast) comply with laws and regulations surrounding Do Not Call, and are committed to protecting and respecting consumers’ rights to privacy with regard to marketing messages.
The ClearLine Mobile has established and implemented written procedures to honor consumers’ requests that they not be called, and appropriate personnel have received training. Procedures include consultation of both the National Do Not Call Registry and internal Do Not Call List prior to making any telephone solicitation.
In addition to complying with the various state and federal regulations of the United States and Canada- those which permit The ClearLine Mobile and its subsidiaries to contact customers who have made an inquiry regarding one of our locations for a specific period of time – we also maintain an Internal Do Not Call Record of those consumers who have requested they be excluded from receiving marketing messages by phone (voice, text, or fax).
To be added to ClearLine Mobile Internal Do Not Call Record, consumers who have made a previous inquiry must provide the number(s) at which they no longer wish to receive marketing messages by phone (voice, text, or fax). The number(s) will be added within five (5) business days of receipt of such request.
This Internal Do Not Call Record is retained by The ClearLine Mobile and its subsidiaries until a consumer makes a new inquiry, thereby agreeing to be contacted at number(s) provided. If no new inquiry is made, the record will be retained for at least five (5) years. If a consumer is listed on the Internal Do Not Call Record, and their name and number are later provided as part of a Personally Developed Referral (PDR), the consumer may not be contacted by telephone unless they personally inquire or verify that they may be taken off of our Internal Do Not Call Record.
A request from a customer to be added to our Internal Do Not Call Record, does not preclude The ClearLine Mobile and its subsidiaries from contacting consumers via email, or direct mail.
Consumers may request a copy of this Policy. Upon receipt of request, we will send a copy via U.S. mail or electronic mail within thirty (30) days. A link to this Policy is included in the footer of all ClearLine Mobile marketing materials. This policy does not apply to first or third party collection calls, or to any other call which may be required by law or regulation.
If you have any questions or comments regarding the Internal Do Not Call Policy, you may contact:
Compliance Department – Do Not Call List