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Problems Receiving SMS Messages?

If you are not receiving SMS messages from us, here are some guidelines to track down the problem.

  1. Can you receive SMS messages from other sources? Have a friend send you an SMS message today to make sure your SMS service on your cell phone is *still* working. If it’s not working, please follow up with your cell carrier
  2. Not all cell carriers deliver all SMS messages reliably, sometimes the messages simply don’t arrive on the handset. It needs to be determined whether the problem is a one-time fluke, or if it happens consistently every time our SMS service tries to send a message to your phone. Try texting in the keyword to the short code again or opt-in via a web form to receive a new message.
  3. If you have verified that messages sent this way do *not* arrive, while messages you receive from other sources still *do* arrive, check with your cell phone carrier to verify that you do not have any SMS blocks in place. Some carriers may block messages from all non-cell-phone sources unless explicitly told to do otherwise.In particular, you must ask specifically about “short code” or “premium” SMS blocks. Many cell phone plans setup these blocks automatically. A “short code” is a 5 digit number, as opposed to a full 10 digit number you’d get from another cell phone. Our SMS provider sends from a short code, so having such a block in place will prevent messages from getting to you.When checking with the support staff of your carrier, you should note the exact time you tried to send a test message so that they can look in their logs. Also you should tell them that the messages are coming from the specific short code (e.g. “55678”, “59925”, “70734”, “411247”. That is the “short code” we use to send out the SMS messages, so it will appear as the source of the message in their logs.
  4. Finally,
    – if your carrier insists that they never got the message, and
    – if they have verified that there are no blocks in place,

Then please email: so that we can look into the problem. Please reply with as many details from your carrier’s support staff as possible. If they gave you a case number, please provide us with that as well.

Mobile Presence & Marketing

It’s clear that mobile presence in today’s market plays a major role in terms of advertising, promotion and interactive communications.
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Mobile Loyalty & Rewards Programs

Connect with your loyal customers via mobile phones. With ClearLine you can use mobile number as a loyalty account number.
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Data Capture & Management

ClearLine enables clients with solutions for mobile engagement and mobile marketing to capture customer data and device analytics
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SMS gateway update to support 2-way SMS for 10 digit phone numbers.

We’re excited to announce our newest SMS gateway update. This one is connection to Twilio and it is extremely robust, very easy to use and enables powerful features for 2-way SMS via 10 digits phone numbers: Read more

Expo Mobile Selects ClearLine’s Digital Rewards Platform

ClearLine Mobile, a full service mobile marketing and loyalty company, has been selected by Expo Mobile, a mobile virtual network operator, to deliver turnkey and managed digital incentive programs to support their marketing initiatives. A variety of digital rewards and incentives will be incorporated to ensure ongoing engagement with customer base and grow new subscribers service activation. To enhance current marketing campaigns and improve customer “stimulation”, ClearLine will provide Expo Mobile with MyDigi technology. MyDigi allows connecting with our Digital Rewards catalog and creating loyalty on demand by issuing real-time reward codes. Read more

Our Blog

Here’s How NOT to Do Mobile Marketing.

Have you caught mobile marketing madness yet? Mobile marketing and m-commerce are on the rise for the past 4 years and research states that 47 percent of retailers believe mobile currently influences customer purchases more than half of the time. Along with a Mobile Marketing Strategy come Mobile Marketing mistakes that you need to avoid to ensure the success of your campaign. Here is the list of 11 mistakes you’ll need to be aware of. Read more

6 Tips for Creating a Customer Loyalty Program.

Big companies like Marriott and Toys R Us for years have spent millions of dollars on customer loyalty programs, offering frequent buyers points with each purchase that can be cashed in later for rewards. Ready to trade those old-fashioned punch cards for a modern mobile points system? Here are five tips for developing your new loyalty program. Read more