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Problems Receiving SMS Messages?

If you are not receiving SMS messages from us, here are some guidelines to track down the problem.

  1. Can you receive SMS messages from other sources? Have a friend send you an SMS message today to make sure your SMS service on your cell phone is *still* working. If it’s not working, please follow up with your cell carrier
  2. Not all cell carriers deliver all SMS messages reliably, sometimes the messages simply don’t arrive on the handset. It needs to be determined whether the problem is a one-time fluke, or if it happens consistently every time our SMS service tries to send a message to your phone. Try texting in the keyword to the short code again or opt-in via a web form to receive a new message.
  3. If you have verified that messages sent this way do *not* arrive, while messages you receive from other sources still *do* arrive, check with your cell phone carrier to verify that you do not have any SMS blocks in place. Some carriers may block messages from all non-cell-phone sources unless explicitly told to do otherwise.In particular, you must ask specifically about “short code” or “premium” SMS blocks. Many cell phone plans setup these blocks automatically. A “short code” is a 5 digit number, as opposed to a full 10 digit number you’d get from another cell phone. Our SMS provider sends from a short code, so having such a block in place will prevent messages from getting to you.When checking with the support staff of your carrier, you should note the exact time you tried to send a test message so that they can look in their logs. Also you should tell them that the messages are coming from the specific short code (e.g. “55678”, “59925”, “70734”, “411247”. That is the “short code” we use to send out the SMS messages, so it will appear as the source of the message in their logs.
  4. Finally,
    – if your carrier insists that they never got the message, and
    – if they have verified that there are no blocks in place,

Then please email: support@clearlinemobile.com so that we can look into the problem. Please reply with as many details from your carrier’s support staff as possible. If they gave you a case number, please provide us with that as well.

Mobile Presence & Marketing

It’s clear that mobile presence in today’s market plays a major role in terms of advertising, promotion and interactive communications.
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Mobile Loyalty & Rewards Programs

Connect with your loyal customers via mobile phones. With ClearLine you can use mobile number as a loyalty account number.
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Data Capture & Management

ClearLine enables clients with solutions for mobile engagement and mobile marketing to capture customer data and device analytics
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