Loyalty & Reward Programs
Why should your business implement a Loyalty Program?
Consumer spending is 46% higher with companies that offer loyalty programs!
It’s 7-10 times more expensive to acquire a new customer than to keep an existing one.
Loyal customers stick around longer and buy more frequently. This behavior is driven by the customers’ attitude that they really want to continue to do business with the company. As a result, loyalty leaders enjoy a substantial advantage in revenue growth and profitability.
ROI and Revenue Comes From the Repeat Visit
Whether a customer buys from you once or a hundred times – your initial marketing cost is the same. What you can change is your return on that investment! Every time that customer makes another purchase your profits go up. Smart business owners understand that you need to find a way to incent your current customers to buy more and for your new customers to come back.
Our aim is to keep the loyal customers, but at any given chance to make any of the other types of shopper a loyal customer as well. Loyalty Marketing is an art, backed up by science and technology. The science is the information we have from financials and research data to device analytics. The art is in how we operate on the “floor”, in transactional ecosystem and mobile marketing: our state-of-the-art technology, our people, our creative ideas and, ultimately, your customers.
The competitive pressure has never been greater and it is only going to become more difficult.
To be successful, it will require patience and understanding in knowing your customers and the behavior patterns that drive their decision-making process whether it is based on customer service or financial.